Shipping & Returns
How we pack, ship and stand behind every certified refurbished device we sell. Worth reading before you order, and worth keeping handy if anything goes wrong.
01Shipping
Every order is packed and dispatched from our store at SCO-23, Mohali Citi Square, Patiala Road, Zirakpur, Punjab 140603. Because we deal in certified refurbished hardware, each unit is bench-tested and re-checked before it is boxed. That extra step adds a little time to dispatch, and it is the single biggest reason our return rate stays low.
Orders are processed on business days only. Anything placed on a Sunday or a public holiday is processed the next working day. Our store hours are Mon-Sat, 10:30 AM - 7:30 PM.
Devices are shipped in protective packaging with the original box inside an outer carton, so the retail box arrives unmarked. Accessories, cables and adapters listed on the product page are included in the same shipment unless we tell you otherwise.
02Shipping charges & delivery time
| Destination | Charge | Estimated delivery |
|---|---|---|
| Zirakpur, Mohali, Chandigarh, Panchkula | Free | 1-2 days |
| Rest of India | Free | 3-7 days |
| Store pickup | Free | Same day, once confirmed |
The charge that applies to your order is shown at checkout before you pay. Delivery estimates are in working days and run from the date of dispatch, not the date the order was placed.
Remote pin codes, hill regions and areas with restricted courier access may take longer. If your pin code cannot be serviced by our courier partners we will contact you within one working day to arrange an alternative or issue a full refund.
We currently ship within India only. If you are outside India and want a specific device, write to us at info@ftechdeals.com and we will tell you whether we can arrange it.
03Pick up from our store
If you are in or around Zirakpur you can collect your order in person at no charge, and test the device with our team before you take it home. We recommend this for laptops and custom builds.
- Choose store pickup at checkout instead of entering a delivery address.
- Wait for our confirmation call or message, usually within a few hours during store hours.
- Collect from SCO-23, Mohali Citi Square, Patiala Road, Zirakpur, Punjab 140603 during Mon-Sat, 10:30 AM - 7:30 PM.
- Bring your order number and a photo ID. We hold pickup orders for 7 days.
04Tracking your order
As soon as your order is handed to the courier you will receive a shipping confirmation by email and SMS with a tracking number and link. Tracking can take up to 24 hours to go live on the courier's website.
If tracking has not updated for more than 2 working days, contact us at info@ftechdeals.com or +91 82830 94354 and we will chase the courier on your behalf.
If your parcel arrives damaged
Inspect the outer packaging before you accept it. If the box is crushed, torn, wet, or the security tape is broken, either refuse the delivery or record an unedited unboxing video as you open it. Report it to us within 48 hours of delivery with photographs of the packaging and the device. Transit damage reported after that window is very hard for us to claim against the courier and may not be covered.
05Returns
We want you to be genuinely happy with your device. If something is not right you may return most items within 7 days of delivery.
Refurbished hardware is sold on a graded basis. Cosmetic marks consistent with the grade shown on the product page, such as light scuffs, minor scratches or small dents on the chassis, are expected and are not on their own grounds for a return. Functional faults always are.
If you want your money back rather than a replacement, the timelines and payment-method details are on our Refund Policy page.
06What can and cannot be returned
✓Eligible for return
- Device does not power on, or fails during normal use
- A fault that was not disclosed on the product page
- Specification differs from what was listed
- Wrong item or wrong configuration delivered
- Damaged in transit and reported within 48 hours
- Cosmetic condition materially worse than the listed grade
- Unopened item still in its original sealed packaging
×Not eligible for return
- Cosmetic wear consistent with the listed grade
- Physical or liquid damage caused after delivery
- Devices opened, repaired or modified by anyone else
- Missing box, charger, cables or accessories
- Broken or removed serial number or tamper seal
- Custom-built PCs, unless faulty on arrival
- Software, licences and activated digital keys
- Consumables such as ink, toner and cables
- Clearance or as-is items, marked as such at purchase
Before you return anything: back up your data and sign out of every account. Remove any Google, Microsoft or Apple activation lock. We cannot process a return on a device still locked to your account, and we are not able to recover data from a returned unit.
07How to start a return
- Contact us within 7 days of delivery by email at info@ftechdeals.com, by phone on +91 82830 94354, or on WhatsApp.
- Send your order number, the reason for the return, and photos or a short video showing the issue. For intermittent faults a video helps us a great deal.
- Wait for approval. We respond within 1-2 working days with a return authorisation and instructions. Please do not ship anything back before you have it, as unauthorised returns may be refused.
- Pack the device properly in its original box with every accessory, cable and manual it arrived with. Use outer packaging so the retail box is not damaged or written on.
- Hand it to our courier or drop it at the store. For approved faulty items we arrange and pay for a reverse pickup wherever the pin code is serviceable.
- We inspect and test the unit within 2-3 working days of receiving it, then confirm your refund, replacement or repair.
08Who pays return shipping
| Reason for return | Return shipping | Outcome |
|---|---|---|
| Faulty, damaged or wrong item sent | We pay | Full refund, replacement or free repair, your choice |
| Fault not disclosed on the product page | We pay | Full refund or replacement |
| Changed your mind | You pay | Refund of the item price only |
| Refused or undeliverable parcel | You pay | Refund less courier cost both ways |
For how and when the money reaches you, see the Refund Policy.
09Dead on arrival
If a device does not power on or is unusable straight out of the box, tell us within 3 days of delivery and we treat it as dead on arrival.
DOA units are prioritised. We arrange a free reverse pickup, and once the fault is confirmed you get a replacement of the same model where stock allows, or a full refund including any shipping you paid. There is no restocking deduction on a DOA and you are never asked to pay return freight.
10Warranty on refurbished devices
All certified refurbished devices sold by F-Tech Computers carry a 12 months warranty from the date of invoice, unless a different period is stated on the product page. The warranty covers functional hardware failure under normal use.
Covered
Motherboard, processor, RAM, storage, display panel, keyboard, trackpad, ports and internal power components that fail under ordinary use.
Not covered
Physical damage, liquid ingress, cracked screens, components burnt by incorrect voltage, damage from unauthorised repair, normal battery capacity decline, cosmetic wear, consumables, bundled software, and any device with a removed or altered serial number or tamper seal.
Batteries and adapters carry 3 months cover, as these are wear items. A repair or replacement does not restart the warranty period, which continues from the original invoice date. Keep your invoice, it is your proof of warranty.
11Cancellations & order changes
You can cancel or change an order free of charge any time before it is dispatched. Contact us quickly with your order number, as we often pack the same day.
Once an order is with the courier it cannot be cancelled. You can refuse delivery or return it under the change-of-mind terms above, in which case courier costs both ways are deducted from your refund.
Custom-built PCs move into assembly quickly. Once we have begun sourcing parts or building your configuration, cancellation may attract a deduction covering components already ordered. We will always confirm the amount with you before proceeding.
12Frequently asked questions
What does "certified refurbished" actually mean?
Each device is professionally inspected, cleaned, tested across all functions and, where needed, has parts replaced before it is listed. Every unit is graded for cosmetic condition and that grade appears on the product page along with any known marks. It is a used device restored to full working order, not a new one, and it is priced accordingly.
Can I see and test the device before I pay?
Yes. Visit us at SCO-23, Mohali Citi Square, Patiala Road, Zirakpur, Punjab 140603 during Mon-Sat, 10:30 AM - 7:30 PM and our team will demonstrate any unit in stock. You can also order with store pickup and inspect it at collection before taking it home.
Do you offer cash on delivery?
It depends on your pin code and the order value. If COD is available for your address it appears as an option at checkout. Higher-value orders may require partial prepayment.
My device developed a fault after the return window closed.
You are still covered by the 12 months warranty. Contact us with your invoice and a description of the fault and we will arrange a repair or replacement under warranty terms.
Do I need to keep the original box?
Yes, at least for the length of the return window. Returns without original packaging and all supplied accessories may be refused, or may attract a restocking deduction on a change-of-mind return.
Can I exchange for a different model instead of a refund?
Yes, where stock allows. If the replacement costs more you pay the difference; if it costs less we refund the difference to your original payment method. Just mention it when you contact us.
Still need help?
Talk to a real person at the store. We answer during business hours and usually reply the same day.
Mon-Sat, 10:30 AM - 7:30 PM