Refund Policy

01When you are entitled to a refund

This page explains how money moves back to you. What can be returned in the first place, and the condition it needs to be in, is covered on our Shipping & Returns page. Read that first if you have not started a return yet.

02What we refund

We refund the price you actually paid for the item, after any discount that was applied at checkout. Where a discount covered several items and you return only one, the discount is recalculated proportionally across what you keep.

Shipping within India is currently free, so in most cases there is no outbound charge to refund. If that changes, the table above is what applies.

03How long a refund takes

1. You raise the request. We reply within 1-2 working days with approval and return instructions.
2. The item reaches us. Transit time depends on your location and the courier.
3. We inspect and test it within 2-3 working days of delivery to our store, and confirm the outcome by email.
4. We issue the refund within 5-7 working days of that confirmation.
5. Your bank credits it in a further 3-5 working days. This last leg is controlled by your bank and card network, not by us.

04Refunds by payment method

Refunds always go back to the original payment method. We cannot redirect a card refund to a different card, or to a bank account, because the gateway reverses the original transaction.

A note on EMI

If you paid by EMI, your bank may have already charged interest or a processing fee for the first instalment. That charge is levied by your bank and we are not able to refund it. The principal is returned in full and your bank cancels the remaining instalments, which can take one or two billing cycles to show on your statement.

Cash on delivery

For COD orders we ask for a bank account number with IFSC, or a UPI ID, in the name of the person who placed the order. We do not refund COD orders in cash and we cannot transfer to a third party's account.

05Partial refunds

A partial refund may be issued where only part of the order is returned, or where a returned item comes back in a condition we did not expect.

This applies when accessories or the original packaging are missing, when the device shows damage that was not present when we shipped it, or when a change-of-mind return arrives opened and no longer sellable as it was. We will always tell you the exact deduction and the reason before the refund is processed, and you can ask for the item back instead at your own courier cost.

Where an order qualified for a bundle price or a multi-item discount and you keep only part of it, the remaining items are re-priced at their normal rate and the refund reflects that difference.

06Cancellations

Cancel before dispatch and you receive a full refund with no deduction, processed within 5-7 working days.

Once the parcel is with the courier the order cannot be cancelled. You can refuse the delivery, but the courier cost in both directions is deducted from your refund. Custom-built PCs may attract a deduction for components already sourced once assembly has started, and we will confirm that amount with you first.

07Failed or duplicate payments

If money left your account but no order confirmation arrived, the payment was almost certainly not captured. In most cases the amount is auto-reversed by your bank within 5-7 working days without anyone doing anything.

If it has not come back after that, send us the date, the amount, and the bank reference or UTR number. We check it against our gateway records and, if the payment did reach us, refund it immediately.

Charged twice for one order? Tell us and we refund the duplicate in full, including any fees, as a priority.

08Lost, undelivered or refused parcels

If a courier confirms your parcel is lost we issue a full refund including any shipping you paid, or ship a replacement, whichever you prefer. We raise the claim with the courier ourselves. You are not asked to wait for the claim to settle before we refund you.

If a parcel is returned to us because nobody was available after repeated delivery attempts, or because the address or phone number was incorrect, we refund the item price less the courier cost in both directions. Please make sure your address and phone number are correct at checkout, and answer the courier's call.

09How to request a refund

1. Email info@ftechdeals.com, call +91 82830 94354, or message us on WhatsApp.
2. Give us your order number, the reason, and photos or a short video if the item is faulty.
3. Tell us what you want — refund, replacement or repair. If you want a refund, say so clearly.
4. Return the item using the instructions we send. Do not ship anything back before approval.
5. Watch for our confirmation email. It carries the refund amount, the method and the gateway reference number.

10Disputes and chargebacks

If you disagree with a refund decision, reply to our email and ask for it to be reviewed. We will look at it again and explain our reasoning with the inspection notes and photographs from our bench test.

Please talk to us before raising a chargeback with your bank. A chargeback freezes the transaction for weeks at both ends and usually takes far longer than simply resolving it with us directly. We keep test records and delivery proof for every order and will supply them if a dispute is raised.

This policy is governed by the laws of India. Any dispute is subject to the jurisdiction of the courts of Mohali, Punjab.

11Frequently asked questions